Troubleshoot STARS Access

Quick help for common login and access problems

This tool is a quick guide. Always follow your program’s policies and ask your supervisor if you are unsure.

💡 SHIP TA staff cannot reset STARS passwords or unlock accounts.

This project is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $1,500,000 with 100% funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS or the U.S. government.